It is essential to ensure that your dog is vaccinated before arriving at our facilities, especially if their vaccination is due or has lapsed. The health of your dog is our top priority. We recommend that you check your dog's health and vaccination status with your veterinarian at least every six months to a year.

We gladly accept dogs that have recently undergone surgery or have other medical needs. However, it is crucial to fully disclose any injuries or surgeries your dog may have at the time of drop-off so that we can provide the appropriate care during their stay. Please also bring any post-care instructions from your veterinarian.

We regret to inform you that we cannot accept dogs exhibiting hidden or severe injuries. If your dog has an injury that has not been evaluated by a vet, full disclosure at drop-off is mandatory. Transparency regarding the health of our dogs is vital for us to provide proper care. Any undisclosed injuries discovered after drop-off will result in the requirement to pick up your dog and pay in full for the reserved stay. Furthermore, please refrain from bringing your dog if they show symptoms such as coughing, sneezing, unusual nasal discharge, lethargy, Giardia, or if they have fleas, ticks, or worms.

An additional fee of $25.00 will be charged at check-out (per day/per dog) if any unforeseen situations arise with your dog that require extra cleaning or adjustments to our routine. This applies especially if we need to take precautions to prevent contamination while your dog stays with us, especially if you or your emergency contact are unable to pick them up promptly.

During our busy holiday or peak season periods, we often operate at full capacity. When you reserve a kennel for your dog, it is likely booked for another dog the same day. We understand that plans can change, and you may be unable to pick up your dog on the scheduled day. However, this situation puts us in a challenging position, potentially leading to an additional fee of $65.00 per day/per dog. Please note that this fee will not apply when we are not at full capacity.

If your dog is not accustomed to walking on gravel or concrete, you may notice redness or tenderness in their paws after their stay. This happens because they have not yet developed a callus-like protective layer. With time, they will build up this protective layer, and although some dogs may initially have sensitive pads, sore paws usually indicate they have enjoyed active play, which will improve as they adapt.

When you pick up your dog from daycare or overnight lodging, please be aware that they may be tired and will likely sleep well at home, which signifies they have had a fantastic time. Many dogs engage in vigorous play during their stay with us. We aim to ensure that their experience is as enjoyable as possible, making it a delightful vacation for them away from home.

A 2.95% processing fee applies to credit card transactions. No surcharge is applied to debit, cash, check, or gift card payments. To cover the cost of processing a credit or charge card transaction, and pursuant to section 5-2-212, Colorado Revised Statutes, a seller or lessor may impose a processing surcharge in an amount not to exceed the merchant discount fee that the seller or lessor incurs in processing the sales or lease transaction. A seller or lessor shall not impose a processing surcharge on payments made by use of cash, a check, or a debit card or redemption of a gift card.

Thank you for your understanding!